At Deals Home Décor Store, we believe your home should be a true sanctuary—a perfect reflection of your unique style and a source of deep comfort. We’ve crafted our shipping and returns policies to support you on this personal journey, ensuring the process is as thoughtful and straightforward as the pieces we offer.

Shipping Policy

We are delighted to ship our products globally, excluding Asia and a few select remote regions. Our goal is to get your carefully chosen items to you safely and efficiently.

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Timelines:

  • Standard Shipping: We ship via trusted carriers like DHL or FedEx. Your order will typically arrive within 10-15 business days after it leaves our warehouse. A flat shipping fee of $12.95 applies to all orders using this method.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. With this method, please allow 15-25 business days for delivery after your order has shipped.

You will receive a tracking notification via email once your order is on its way, so you can follow its journey to your doorstep.

Returns & Exchanges Policy

We understand that sometimes an item might not fit your space or vision as imagined. We gladly accept returns and exchanges for most items within 15 days of you receiving your order.

Please Note: For the well-being of all our customers, we cannot accept returns or exchanges on the following items:

  • Candles & Aromatherapy Products (including Essential Oil Diffusers): These intimate wellness items are final sale once used or opened due to health and safety reasons.
  • Artificial Botanicals, Flowers & Plants that have been removed from their original packaging or arranged, as they are highly susceptible to damage and dust.
  • All Sale Items are final sale and cannot be returned or exchanged.

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it. You will also need the original proof of purchase or order number.

The Returns & Exchanges Process

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Within 15 days of delivery, please email our friendly customer care team at [email protected] with your order number and details about the product you wish to return or exchange.
  2. Wait for Instructions: Our team will respond within 2 business days with a Returns Authorization Number and specific instructions on where to ship your return. Please do not ship your item back without this authorization.
  3. Ship the Item: Carefully pack the unused product in its original packaging. Include your proof of purchase inside the box and ship it to the address we provide. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., we shipped the wrong item).

Refunds

Processing: Once we receive and inspect your returned item, we will send you an email notification. We will also notify you of the approval or rejection of your refund or exchange.

Timelines & Methods: If your return is approved, your refund will be processed to your original method of payment (Visa, MasterCard, JCB, or PayPal) within 5-7 business days. Please allow additional time for the refund to appear on your credit card statement or PayPal account, depending on your financial institution’s processing times. Please note that original shipping fees are non-refundable.

For exchanges, we will process the shipment of your new item as soon as the return is approved, subject to product availability.

Need More Help?

We’re here to help you create the home you love. If you have any questions about shipping or returning an item, please don’t hesitate to contact our friendly customer service team at [email protected].

Warmly,
The Team at Deals Home Décor Store