Privacy Policy

At Deals Home Décor Store, accessible at chichomedecorshop.com, we value your privacy as much as you value the aesthetic and comfort of your home. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our global store.

Our customers—style-conscious individuals who appreciate bohemian rugs, calming aromatherapy, and beautiful artificial botanicals—deserve transparency about their data, just as they deserve quality home décor. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us create a seamless shopping experience for you:

• Personal Identification Information: Name, email address, mailing address, phone number when you create an account or place an order.
• Payment Information: Credit/debit card details (processed securely through our payment partners), PayPal account information.
• Technical Data: IP address, browser type, device information, pages visited on our site, and referring websites.
• Preferences: Your product preferences, wish lists, and items you’ve viewed.
• Communications: Records of correspondence when you contact our customer service team.

2. How We Use Your Information

We use your information to enhance your experience with us:

• Process your orders and payments securely
• Provide customer support and respond to inquiries
• Personalize your shopping experience with product recommendations
• Improve our website, products, and services
• Send promotional emails about new products, special offers, or other information we think you may find interesting (with your consent)
• Monitor and analyze trends and site usage
• Prevent fraudulent transactions and enhance security

3. Data Sharing and Disclosure

We value your trust and only share your information in these limited circumstances:

• Service Providers: We share information with third parties who perform services on our behalf, such as payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping, marketing, and analytics.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
• With Your Consent: We may share information with third parties when we have your explicit consent to do so.

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just as the security of your transactions is:

• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
• We use secure socket layer (SSL) encryption for all data transmitted between your browser and our servers.
• Payment information is processed through PCI-DSS compliant payment processors and is not stored on our servers.
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
• As we serve customers globally (excluding Asia and some remote areas), your data may be transferred to and processed in countries other than your own, but we ensure adequate protection through appropriate safeguards.

5. Your Rights and Choices

You have control over your personal information:

• Access and Update: You can review and change your personal information by logging into your account.
• Marketing Communications: You can opt-out of receiving marketing emails by using the unsubscribe link in our emails.
• Cookies: You can set your browser to refuse all or some browser cookies.
• Data Deletion: You may request deletion of your personal information, subject to certain legal obligations.
• Complaints: You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates applicable law.

To exercise any of these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for basic site functionality and secure checkout process.
• Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Enable enhanced functionality and personalization.
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “Last Updated” date.