Product Information
What types of products do you offer?
We specialize in home décor items including artificial plants and flowers, aromatherapy products, candles, cushions, throws, rugs, decorative objects, and more. Our collection features bohemian, contemporary, and Australian-inspired designs perfect for creating a cozy beach house or sanctuary vibe.
Are your artificial plants and flowers realistic?
Yes! Our artificial arrangements are carefully crafted to look natural and beautiful, requiring no maintenance—ideal for adding a touch of greenery to any space.
Shipping & Delivery
Where do you ship to?
We ship globally, except to Asia and some remote areas due to logistical constraints. If you’re unsure about your location, feel free to contact us at [email protected].
What are the shipping options and costs?
We offer two options:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch.
How long does order processing take?
Orders are processed within 1-2 business days. Delivery times begin after processing.
Can I track my order?
Yes, once your order is dispatched, we’ll email you tracking details to monitor its journey.
Returns & Refunds
What is your return policy?
We accept returns within 15 days of receipt. Items must be in original condition. Visit our Returns Policy page for details.
How do I initiate a return?
Contact our customer service at [email protected] with your order details, and we’ll guide you through the process.
Payment
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Account & Orders
How do I manage my account?
You can view order history and favorites by logging into your account on our website. For assistance, contact our support team.
What if I forget my password?
Use the “Forgot Password” link on the login page to reset your password via email.
Contact Us
How can I reach customer service?
Email us at [email protected]. We’re here to help make your experience seamless and enjoyable!